EMC/EMI Engineer #1. Says he has “very strong” interest in using Brand Y for calibrating ESD guns. Existing service provided by Brand X is described as “horrible, very slow and lackadaisical.” Two-week turnaround time for Brand Y calibrations would be acceptable, with pricing in range of $400 to $500 each. Site has six or seven ESD guns that require annual calibrations.
EMC/EMI Engineer #2. Customer owns two ESD guns: Brand Z and Brand X. Strong interest in using Brand Y for calibrations – especially for the Brand X gun. “If their turnaround time is better than (Brand X), we’d use them.” Typical Brand X delivery time is one month. Would like to see Brand Y provide ESD gun service in one to two week’s time. Bias against Brand X is very strong: respondent claims his company is contemplating not buying anymore Brand X equipment because of dissatisfaction with lack of technical support from Brand X.
EMC/EMI Engineer #3. Respondent has three ESD guns from Brand W. Has strong interest in using Brand Y. “(Brand Y) has always been competitive on delivery times and price (for other calibrated equipment). I have always been real comfortable with the service they provide.” Says he’s not especially dissatisfied with Brand W, but the benefit of using Brand Y would be “a higher level of comfort, peace of mind. I would trust their data better than another cal lab because of the accreditations they’ve gone through.”